The toll - free customer service helpline ALDI has put in place for customers whose debit cards have been compromised at their stores, is a sham! The person who answered my call did not sound like he was at all interested in offering me any assistance. He put me on hold so he could give me the correct answer to a question I had asked. I'm assuming he was consulting his supervisor. Personally, I had the feeling he was being coached.
This debit card fraud at ALDI first broke on WISH 8 TV, by Indianapolis news reporter, Deanna Dewberry back on 18th September, 2010. She stated, when she called ALDI's coporate office to confirm security breach, they admitted that an investigation was already underway. It started as a local incident in the Hoosier State but, soon, expanded into 10 other States. In my opinion, the company has done a poor job keeping the public informed and advising its customers to monitor the activity on their debit cards.
Jackie
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